The MIE Group Ltd comprises of a network of four regional offices in Cyprus, Greece, Dubai and China. Traditionally, the companies within the MIE Group Ltd have acted as agents to prominent marine equipment manufacturers and service providers by supplying equipment, spares and services worldwide. Over the years we have diversified, promoting principals in the areas of vessel repairs, new building consultancy, marine lubricants, coatings, chemicals, and fuel management systems.
We currently employ over 100 technical and commercial professionals worldwide. The synergy between technical know-how and commercial support, coupled with extensive product ranges and commitment to continual improvement, has made the MIE name synonymous with Quality, Service and Reliability.
Our headquarters are in Limassol, Cyprus - a shipping hub and home to one of the largest commercial fleets in the world. The offices are located in a 1,000m2 purpose-built office block located in the town’s centre.
MIE Group is a proud member of Fameline Holding Group (FHG). FHG is a conglomerate of over 100 companies with international activities primarily in the maritime and offshore sectors. FHG has developed a wide spectrum of collaborations and ventures that cover at large the procurement requirements of commercial and other type of vessels. Its international network of branch offices, representatives and sales agents allows FHG to reach every corner of shipping activities in the world.
We currently employ over 100 technical and commercial professionals worldwide. The synergy between technical know-how and commercial support, coupled with extensive product ranges and commitment to continual improvement, has made the MIE name synonymous with Quality, Service and Reliability.
Our headquarters are in Limassol, Cyprus - a shipping hub and home to one of the largest commercial fleets in the world. The offices are located in a 1,000m2 purpose-built office block located in the town’s centre.
MIE Group is a proud member of Fameline Holding Group (FHG). FHG is a conglomerate of over 100 companies with international activities primarily in the maritime and offshore sectors. FHG has developed a wide spectrum of collaborations and ventures that cover at large the procurement requirements of commercial and other type of vessels. Its international network of branch offices, representatives and sales agents allows FHG to reach every corner of shipping activities in the world.
We act as representatives of prominent equipment manufacturers in the following areas:
Joint ventures & acquisitions:
Quality Policy Statement
The Quality Policy of MIE Group Ltd and its companies was written by the members of the organisation and thus reflects the culture of the organisation.
The Quality Policy guides all employees to be committed to continually improving the effectiveness of the quality management system and provides the framework for establishing and reviewing the quality objectives of the organisation.
The Quality Policy is readily available, understandable to all in the organisation and reviewed for continual suitability. The Quality Policy is available to external interested parties upon their official request.
The “MIE Group Ltd” Quality Policy:
HSE Policy Statement
The HSE policy of MIE Group reflects the culture of the organisation. The Policy guides all employees to be committed to continually improving the effectiveness of the integrated management system and provides the framework for establishing and reviewing the HSE objectives of the Group.
MIE Group ensures the satisfactory implementation of the IMS in compliance with the requirements of: ISO 14001:2015 & ISO 45001:2018
The HSE is readily available, understandable to all in the organisation and reviewed for continual suitability. The HSE Policy is available to external interested parties upon their official request.
MIE Group is committed to:
The HSE policy is documented, implemented and maintained. The company considers the health, safety and welfare at work of its employees to be an essential part of being responsible and productive company that managers business risks and delivers long-term shareholder value. It also places a great emphasis on promoting sound environmental practices.
This policy shall be regularly reviewed to ensure ongoing stability. The commitments listed here above are in addition to company’s basic obligation to comply with all applicable laws and regulations of the industry and have been designed as per the ISO Standards 14001 and ISO45001:2018.
We encourage Corporate Social Responsibility, especially through the 'Heri me Heri' (hand in hand) foundation established by the Group's employees in 2010. The aim of the Foundation is to support families and children under the age of twelve with financial or health problems. To date the Foundation has supported a lot of families in need.
In 2004 we became a member of CYMEPA (Cyprus Marine Environment Protection Association), whose principle aim is to support and assist the Cyprus Government in ratifying and implementing international conventions addressing the protection of the marine environment as well as encouraging public awareness in effective efforts to prevent all forms of pollution of the sea.
HEAD OFFICE
Fameline Building, 1-3 Spatharikou Street
4004 Mesa Yeitonia, Limassol
P.O. Box 56952, 3311 Limassol, Cyprus
T. +357 25889999 | F. +357 25345639
info.miegroup@mieserv.cy.net
WORLDWIDE BRANCHES
Dubai . UAE | Abu Dhabi . UAE
Athens . Greece | Shanghai . China
Terms of Use Privacy Notice COVID-19 Group Policies Change consent
1. DEFINITIONS
1.1. In these Terms and Conditions (hereinafter the "Conditions"), 'Seller' shall mean M.I.E. Services Ltd; 'Buyer' shall mean the party who buys or agrees to buy Goods or Services from the Seller or from a third party in cases where the Seller is acting as an intermediary .; 'Goods' shall mean all the articles which the Buyer agrees to buy from the Seller, or any of them; "Services" includes, but is not limited to, the carrying out of maintenance, overhaul, repair work, reconditioning, whether on board ships or ashore and dry docking; 'Price' shall mean the price for the Goods or Services as set out in the invoice issued by the Seller; "Contract" shall mean the contract for the sale of Goods or supply of Services between the Seller and the Buyer.
2. GENERAL
2.1. Subject to Clause 2.2, these Conditions together with the terms set out in the Seller's Sales Confirmation and invoice shall apply to all contracts for the sale of Goods or supply of Services by the Seller to the Buyer, to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply in any other document, and shall constitute the entire agreement between the Seller and the Buyer and supersede all prior discussions, agreements and terms.
2.2. Where the Seller acts as an intermediary, with express or implied authority to negotiate and conclude with a third party the purchase
of Goods or supply of Services on behalf of the Buyer, the contract for the sale of Goods or supply of Services shall be made between the Buyer and that third party on the terms and conditions applicable by that third party. The Seller shall not in such case be a party to that contract as between the Buyer and the third party and shall have no responsibility nor liability whatsoever in connection therewith nor performance thereof. The Seller shall always have the rights and limitations set out in these Conditions. Furthermore, in consideration of the Seller acting as an intermediary as set out above, the Buyer agrees to hold the Seller harmless and indemnify the Seller against all losses suffered in connection with the Seller so acting.
2.3. All orders for Goods or Services shall be deemed to be an offer by the Buyer to purchase Goods or Services subject to these
Conditions only.
2.4. In entering into the Contract the Buyer has not relied upon any statements or representations made by the Seller.
2.5. Any provision in these Conditions which may be invalid or unenforceable shall to the extent of such invalidity or unenforceability be deemed severable and shall not affect any other provision(s) in these Conditions.
2.6. The provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply and a person who is not a party to the Contract shall have no right under that Act to enforce any term thereof.
2.7. The Seller may assign, transfer or sub-contract any or all of its rights and obligations arising under, by reason of, or in connection with the Contract without the Buyer's consent. The Buyer shall not assign, transfer or sub-contract any or all of its rights and obligations arising under, by reason of, or in connection with the Contract.
2.8. Where not otherwise specifically provided for in these Conditions, the provisions of the ICC Incoterms 2000 shall apply and are incorporated herein.
3. PRICE & PAYMENT
3.1. The Price shall be the amount set out in the invoice issued by the Seller. Unless otherwise stated in the Seller's invoice the Price shall be inclusive of Value Added Tax (where appropriate) but exclusive of any packing, transportation costs, freight and insurance which shall be arranged and paid for by the Buyer. All import duties or taxes are at the sole risk and account of the Buyer.
3.2. The Price (including any prepayment agreed), shall be paid by the due date specified in the Seller's invoice. Payment shall be made by the Buyer net of charges and without any deductions or set off whatsoever.
3.3. Time for payment of the Seller's invoice shall be of the essence.
3.4. Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of (2) %
per month, pro rata.
4. GOODS AND SERVICES
4.1. All warranties, conditions or terms relating to quantity, description, fitness for purpose, quality or condition of the Goods or Services, whether express or implied by statute or common law or otherwise, are excluded to the fullest extent permitted by law.
5. DELIVERY AND SUPPLY
5.1. The Seller shall not be liable to the Buyer for delays in manufacturing, late delivery or short delivery of the Goods or in the supply of the Services;
5.2. The Goods may be delivered in advance of the delivery date upon the Seller giving notice of the same to the Buyer.
5.3. The Buyer shall make all arrangements to take prompt and immediate delivery of the Goods whenever tendered for delivery. If the Buyer fails to do so, then the Seller is entitled to cancel the Contract and recover from the Buyer all damages, costs and expenses incurred.
5.4. The Seller shall not be liable for any loss or damage whatsoever due to failure by the Seller to deliver the Goods or supply the
Services promptly or at all.
5.5. Notwithstanding that the Seller may have delayed or failed to deliver the Goods or supply the Services promptly the Buyer shall be bound to accept delivery and supply and to pay for the Goods or Services in full, when tendered for delivery or supply by the Seller.
6. ACCEPTANCE
6.1. Upon delivery in accordance with the terms of sale agreed, the Buyer shall immediately inspect and make every possible examination of the Goods or Services and notify forthwith the Seller in writing of any alleged defect, shortage in quantity, damage, failing which the Buyer shall be deemed to have accepted the Goods or Services.
6.2. If the Buyer is entitled to reject any of the Goods, the Buyer shall nonetheless pay the full Price for such Goods unless the Buyer promptly gives notice of such rejection to the Seller and, other than where the Goods are supplied ex-works, return such Goods to their source or such other destination as the Seller may direct, in their original packing and condition.
6.3. Subject to the Buyer's right of rejection in Clause 6.2 above, notwithstanding the Sale of Goods Act 1979 s.35A(1), acceptance of some of the Goods by the Buyer shall deprive the Buyer of the right to reject the rest of the Goods, whether they conform to the Contract or not.
6.4. Where the Buyer rejects any Goods then the Buyer shall have no further rights whatsoever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which conform to the Contract
6.5. After acceptance or deemed acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with the Contract
6.6. Goods delivered to the Buyer, which are in accordance with the Contract, will only be accepted for return with the prior written approval of the Seller, on terms to be determined at the absolute discretion of the Seller.
6.7. Any cancellation by the Buyer of the Goods or Services ordered shall result in forfeiture of any deposit or advance payment made and the Seller further reserves the right to claim for any provable damages and/or to charge cancellation fees equivalent to 20 % of the value of the order.
7. INSURANCE
7.1 Unless otherwise agreed in the Contract and so stated in the invoice, insurance for the Goods shall be separately arranged by the Buyer at the Buyer's sole responsibility and account.
8. FORCE MAJEURE
8.1. The Seller shall not be liable for any delays and or default due to any act of God, war, civil or labour disturbances, malicious damage, strike, lockout, industrial action, fire, flood, drought, extreme weather conditions, transportation difficulties, compliance with any law or governmental order, rule, regulation, direction or any other circumstance beyond the reasonable control of the Seller. Any date for delivery, provided delivery may still be effected, shall be extended by the period affected by force majeure.
9. TITLE & RISK
9.1. In spite of any delivery of the Goods having been made to the Buyer, title in the Goods shall at all times remain in the Seller and shall not pass to the Buyer until the Buyer has paid in full to the Seller the Price and any and all other sums whatsoever due from the Buyer to the Seller.
9.2. Until title in the Goods passes to the Buyer in accordance with this Clause, the Buyer shall:
9.2.1. Hold the Goods on a fiduciary basis as bailee for the Seller;
9.2.2. Store the Goods, at no cost to the Seller, separately from all other goods in its possession;
9.2.3. Mark the Goods in such a way that they are clearly identified as the Seller's property; and
9.2.4. Not sell, pledge or otherwise encumber the Goods.
9.2.5. Keep the Goods insured for their full value against all risks including war risks.
9.3. The risk of loss of or damage to the Goods shall be on the Buyer in accordance with the provisions of the ICC Incoterms 2000 as may be amended.
10. REMEDIES
10.1. The Seller shall have no liability to the Buyer whatsoever unless any provable loss or damage was caused by the deliberate intent or recklessness of the executive officers of the Seller with knowledge that such loss or damage would result. The Seller shall have no liability for any consequential losses of the Buyer including but not limited to any loss of profit or liability of the Buyer to any third party. The Seller's liability shall in any event not exceed the lesser of 10 % of the Price or EUR 20,000.
10.2. If the Goods or Services are not in accordance with the Contract, then unless the Buyer has lawfully rejected the Goods in accordance with Clause 6 hereof, the Buyer's sole remedy shall be limited to the Seller making good any shortage by replacing such Goods or, if the Seller shall elect, by refunding a proportionate part of the Price or by the Sellers making good the Services supplied.
10.3. The Seller shall be entitled to a general lien on all the Buyer's goods in the Seller's possession, including but not limited to all such Goods which have been paid for by the Buyer, for any and all amounts due to the Seller by the Buyer, without prejudice and in addition to any and all rights which the Seller has either by law or by virtue of these Conditions.
10.4. If, prior to the title in the Goods passing to the Buyer, such Goods are incorporated into, or used or used up during the building, repair or maintenance of any goods, title in those other goods shall be and remain with the Seller, and all the Seller's rights in the Goods shall extend to those other goods, until title in the Goods passes to the Buyer in accordance with these Conditions.
10.5. In respect of any sums due to the Seller, the Seller shall have the right to arrest and/or take any action against any vessel owned, chartered or managed by the Buyer, and against any other assets belonging to the Buyer, irrespective of whether the Goods were delivered to the Buyer in respect of such vessel. In the event of the Seller arresting and/or taking any action against any vessel owned, chartered or managed by the Buyer, the Buyer shall hold the Seller harmless for any losses incurred by the Buyer as a result and shall indemnify the Seller against claims for losses by the owner, charterer or manager of such vessel and against the costs of such arrest and/or action.
10.6. No waiver or forbearance by the Seller, whether express or implied, in enforcing any of its rights shall prejudice its right to do so in the future.
10.7. Any and all claims of the Buyer shall be notified to the Seller within no later than 14 days from the date of supply of the Goods or Services and such claims shall lapse and be time barred unless arbitration is commenced in accordance with these Conditions within one year from the date that the Goods or Services were supplied.
11. LAW & JURISDICTION
11.1. The Contract and these Conditions are governed by and shall be construed in accordance with English law.
11.2. Any proceedings by the Buyer against the Seller arising out of or in connection with the Contract and / or these Conditions shall be subject to the exclusive jurisdiction of the courts of Cyprus. Any proceedings by the Seller against the Buyer may be brought in the courts of Cyprus and the Buyer hereby submits to the jurisdiction of the Cyprus courts, but the Seller shall also have the right to commence proceedings in any other jurisdiction the Seller may consider expedient or where the Seller may found jurisdiction or in which country an arrest of vessel or assets may be effected.
11.3. The Buyer waives any objection it may at any time have to the venue of any proceedings referred to in this Clause and any claim that such proceedings have been brought in an inconvenient or inappropriate forum, and irrevocably agrees that a judgement in any such proceedings shall be conclusive and binding on it and may be enforced in the courts of any other jurisdiction.
11.4. Any claim form, notice, judgement or other legal process may effectively be served on the Buyer or on any vessel owned, chartered or managed by the Buyer, or on the Master or anyone acting as the Master thereof, irrespective of whether the Goods were supplied by the Seller in respect of that particular vessel, or any vessel at all. Nothing contained in these Conditions shall affect the right of the Seller to serve such process in any other manner permitted by law.
Please read these Terms of Use (''Terms'', ''Terms of Use'') carefully before using the http://miegroup.global/ website operated by MIE Group Limited.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the proper use of our data.
Links to other web sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by MIE Group Limited.
MIE Group Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MIE Group Limited shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide a notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us.
COMPLIANCE
Our company observes and abide to laws and regulations to be in Compliance with the existing legal framework on a permanent basis. Compliance is a vital component of our corporate culture. We consider that there is infringement of compliance when committed by or against our partners, in the exercise of their work duties, in Cyprus or abroad, violations of current laws or internal guidelines. Such infringements may be: criminal corruption offenses, infringements of competition law and cartel law, offenses relating to data protection law as well as accounting and financial offenses, and breach of human rights.
In order for us to detect and prevent violations of compliance, we depend substantially on the support of our employees, our customers and our business partners. Any notification of non-compliance brought up to our attention by our customers, collaborators or business partners shall be taken in consideration and soundly investigated.
To report such incidents, please use the area "contact us". Whether you report a concern or seek advice: the matter will be treated strictly confidential.
General Information
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PRIVACY POLICIES
Who we are
MIE Group Limited is a company directed to the shipping industries with headquarters in Limassol Cyprus and we operate under the registration number HE122071. We developed throughout the years’ long standing relations with our customers, suppliers, employees and collaborators, who have been of utmost importance to us by helping our MIE Group Limited to build a successful presence in our territory. We do not knowingly attempt to solicit or receive information from children nor personal details and sensitive data of individuals that are not related to commercial matters.
We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Policy describes MIE Group Limited policies and practices regarding the collection and use of your personal data, and clarifies your privacy rights. We recognize that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Policy as we undertake new personal data practices or adopt new privacy policies. Our Privacy Policy uses terms which are defined and have the same meaning as in the EU General Data Protection Regulation 2016/679/EU (GDPR).
Data subject rights
The European Union’s General Data Protection Regulation provide certain rights for data subjects. This Privacy Policy is intended to provide you with general information about what personal data the MIE Group Limited collects about you and how it is used. If you have any questions, please contact us at gdpr@fameline.com.cy
You may also request information about: the purpose of the processing; the categories of personal data concerned; who else outside the MIE Group Limited might have received the data from the MIE Group Limited; what was the source of the information (if you didn’t provide it directly to the MIE Group Limited); and how long it will be stored.
You have a right to: (i) access and confirm your information, (ii) you have the right to correct (rectify) the record of your personal data maintained by the MIE Group Limited if it is inaccurate or not up to date, (iii) You may request that the MIE Group Limited erase your data (right to be forgotten) however this right may be subject to certain exceptions according applicable laws; (iv) you can also ask us to stop processing (using) your data (right to withdraw consent) if you do not agree with our collecting/processing mechanisms or (v) you may also request that the MIE Group Limited cease using your data for direct marketing purposes (right to restrict use of data); (vi)at your written request— we shall provide your personal data to you or transmit it directly to another controller (portability); and (vii) whenever you find necessary you have the right to lodge a complaint with the appropriate data protection authority (DPA) if you have concerns about how the MIE Group Limited processes your personal data.
In Cyprus, the Supervisory Authority for personal data protection is the Office of the Commissioner for Personal Data Protection. You can contact the Commissioner's Office at:
Iasonos str., 1082 Nicosia
P.O.Box 23378, 1682 Nicosia
Tel: +357 22818456
Fax: +357 22304565
Email: commissioner@dataprotection.gov.cy
Practical access to your personal data will be provided at no cost to you upon request made to the MIE Group Limited at gdpr@fameline.com.cy, unless excessive requests are made in which case the MIE Group Limited may at its discretion charge a reasonable administrative fee. If the request made by you cannot be provided within the legal time frame, the MIE Group Limited will promptly provide you with a date when the information will be delivered. If for some reason access is denied, the MIE Group Limited will without delay provide an explanation as to why access has been denied i.e. technical contingencies, non-availability of the GDPR designated person, etc.
How to exercise your rights
You can exercise your rights at any time by contacting our GDPR Designated Person see detail below. In order to process your request effectively, efficiently and securely, please include in your email: (i) A clear statement on which rights you are seeking to enforce; (ii) Full description of the information or type of information that you are writing about; and (iii) Details which will confirm your identity, such as a scan of your passport or ID card sent to us marked as Confidential, this ID confirmation will be encrypted together with your request and subject to the retention period described herein.
GDPR Designated Person
MIE Group Limited appointed a designated person to be contact if you have any questions or concerns about the MIE Group Limited personal data policies or practices. The MIE Group Limited GDPR designated person is:
Constantinos Ellinas
Legal Director
1-3 Spatharikou Street
4004 Mesa Geitonia Limassol, Cyprus
gdpr@fameline.com.cy
+357 25889999
Why and how we collect and process (use) your personal data
We may collect your data electronically, visually or in hard copies depending on how we are interacting with you at the time of collection, however we do not sell personal information to anyone and only share it if/when necessary to the development of the business as mentioned below:
If you are our business collaborator: To ensure that we meet certain legal requirements such as KYC (know your customer) and AML (anti-money-laundering), we need to have certain details of our customers or details of individual contacts at customer’s organisation (such as their names, telephone numbers and e-mail addresses, the same type of information is collected from suppliers and website users; apart of the legal requirements, the information is also used to provide our suppliers, customers and website users with products and services, including the promotion of products, to facilitate contact between suppliers and customers, newsletter, direct mail offering the products and services of our companies and our principals (in case you opt to receive it), as well as informing about our events and business activities.
If you are our employee: The MIE Group Limited only collect details required as part of your application process or employment. We may collect information such as your name, age, contact details, education details, employment history, emergency contacts, next of kin, immigration status, passport details (for traveling use only), bank account details, utility bills and other relevant information required by local laws for the purposes of your employment. Where appropriate, and in the limits accepted by local laws, we may also collect information of a more sensitive nature related to your health as part of our “Health & Safety at Work” measures. To enable employees to conduct our business, the MIE Group Limited provides access to one another’s commercial contact information including name, position, telephone number, work address, work e-mail address, and photograph (in case you chose to provide one).
CCTV:When entering our premises, we collect the necessary personal data required for security and notification purposes. For security purposes, we also operate a Closed Circuit Television system (CCTV). The CCTV cameras only operate in common areas of our premises and are positioned so as not to intrude on privacy. The footage is kept for no longer than a month and access is strictly regulated.
Live events
The MIE Group Limited hosts many events throughout the year. These include in-person conferences. If you register for one of our events and you are a customer or supplier, we will access the information you provided to offer you with information and services associated with the event. If you are not yet a customer or supplier and you register for one of our events, we will collect your name and contact information (if you consented), which we will store in our secured database and use to provide you with information and services associated with the event and to inform you about upcoming events of our MIE Group Limited.
If you are a presenter, panellist, exhibitor or a like at one of our events, we will collect information about you including your name, employer and contact information, and photograph. We may also make and store a recording of your voice and may in certain cases use it i.e. to include into our website. You may require at any time to have the recordings, removed from the website by simply e-mailing our GDPR designated person at gdpr@fameline.com.cy
If you do not wish to have your information included in an attendee list or to receive information from sponsors, co-sponsors and/or exhibitors, you can express your preferences when you register for events or you may contact the MIE Group Limited directly at gdpr@fameline.com.cy.
The MIE Group Limited does not share your data with sponsors/co-sponsors and exhibitors.
In all our events be it private involving our staff, or open involving our guests, presenters, customers, principals, etc, we INFORM that we shall take photos and may film it, the images will be used only to illustrate and promote our events in our website, social medial and publications, if you do not want to have your picture/film taken you will be provided at entrance with a “sticker” informing to NOT PHOTOGRAPH you. Our media professionals will be instructed on the process.
Publications
The MIE Group Limited also subscribes to news feeds and blogs produced by third parties which we often link from our website. This means you may find yourself on the MIE Group Limited website or reading an email from the MIE Group Limited publications team and we will offer you a link to another organization’s website. At these times please be aware you will be leaving the MIE Group Limited website and the MIE Group Limited is not responsible or liable for any content provided by these third-party websites or for the personal information they may happen to gather from you. We suggest you to always refer to the Terms of Use of such third parties before providing any information.
To receive the MIE Group Limited newsletters by email, if you are still not in our mailing list, you will need to create a “profile” with us which involves providing the MIE Group Limited with at least your first name and last name, an email address, and the country in which you live. The MIE Group Limited does not share this information with any third party other than to store the information in our secured databases.
You may manage your profile by subscribing or unsubscribing at any time. Please note that if you have set your browser to block cookies, this may have an impact on your ability to unsubscribe. If you have any difficulties managing your email or other communication preferences with the MIE Group Limited, please contact us at gdpr@fameline.com.cy
The MIE Group Limited uses Google Analytics to track how often people gain access to or read our content. We use this information in the aggregate to understand what content our public find useful or interesting, so we can produce the most valuable content to meet your needs. For more information please see our Terms of Use.
Your correspondence with the MIE Group Limited
If you correspond with us by email, postal service, or other form of communication, we may retain such correspondence and the information contained in it and use it to respond to your inquiry; to notify you of MIE Group Limited conferences, publications, or other services; or to keep a record of your complaint, accommodation request, and the like. As always, if you wish to have the MIE Group Limited to “erase” your personal information or otherwise refrain from communicating with you, please contact us at gdpr@fameline.com.cy
Note: if you ask the MIE Group Limited not to contact you by email at a certain email address, the MIE Group Limited will permanently delete that address from its mailing list in order to comply with your no-contact request.
Legal basis for processing your data
Our purposes and legal basis for processing your personal data may vary depending on our relation with you, however we will never process your personal data, if our interests are suppressing your interests or fundamental rights. As explained above, In order to conduct business and fulfil our legal, regulatory, and contractual obligations, we need to perform legitimate and fundamental processing activities related to: (i) Establishing/maintaining commercial and employment contracts and the provisions of the contractual obligations, including contract review; (ii) invoicing, remittance and collection; (iii) non-promotional communication; (iv) Responding to enquiries, requests, and complaints (v) performance measurement related to the business; (vi) Business Continuity and Contingency Planning; (vii) Legal and regulatory obligations; (viii) Employment processing; (ix) Workforce planning (x)Training and certifications; (xi) Emergency communications; (xii) Interacting with other organisations, industry groups, and professional associations; (xiii) Internal ethics reporting and security.
The MIE Group Limited also processes your data to provide you with news, products or services from our MIE Group Limited that you have shown interest and consented to receive from us and in case of job seekers to have them on our database to be able to offer a job position when we may have availability (for more detail see job seekers). We use this information solely to refine our communication and relation with you and to better tailor our efforts to meet your needs and to communicate with you about news, products or services that the MIE Group Limited offers that may assist you in your professional duties. It is of essence for our business to have an open communication channel with our collaborators.
Personal information we may receive from third parties
From time to time, the MIE Group Limited may receive personal information about individuals from third parties. This may happen if your employer signs you up for our events, visits etc. Our third-party partners may also share your personal information with the MIE Group Limited such events, news, visits etc. But this information shall not be disclosed or distributed to persons not committed with the MIE Group Limited.
What happens if you don’t give us your data
You can consult our website without giving us your personal data. The information on our website is available for those who did not provide personal information. You can even enter only the minimal amount of information (name and contact information) to your “profile” if you wish, and you can edit your profile at any time. Some personal information is necessary so that the MIE Group Limited can supply you with the products and/or services you have purchased or requested, and to authenticate you, so that we know it is you and not someone else making requests on your behalf. You may manage your MIE Group Limited subscriptions and you may opt-out of receiving marketing or other sort of communication at any time by simply sending a message to the GDPR.
Job Seekers
Your personal data provided to us by you will be shared internally for the purposes of the recruitment exercise. This means that MIE Group Limited Management personnel will have access to your data.
We will not share your data with third parties, unless you have given your explicit consent.
The organisation will not transfer your data outside of the EU unless you have given your explicit consent. At your discretion you may include your photo but this is not required by the MIE Group Limited.
If your application for employment is unsuccessful, the organisation will hold your data on file for six months after the end of the relevant recruitment process. You can renew your application if you find useful by simply contacting us via our website “work with us” field. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personal file and retained during your employment and for long it may be necessary depending on legal basis. When providing us a hard copy of your CV our HR department will send you a standard notice informing you how your CV will be processed.
Use of MIE Group Limited website
The MIE Group Limited website collects certain information automatically and stores it in log files. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the MIE Group Limited website, including a history of the pages you view. We use this information to help us design our site to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our website, analyse trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. The MIE Group Limited website also uses cookies and web beacons. It does not track users when they cross to third party websites, does not provide targeted advertising to them, and therefore does not respond to Do Not Track (DNT) signals.
Use of Cookies and web beacons
This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using the MIE Group Limited website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
When and how we share information with others
The personal information the MIE Group Limited collects from you is stored in one or more databases or clouds hosted by third parties located in the European Union or other countries where these service providers operate. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval.
We do not reveal your personal data to third-parties for their independent use unless: (i) you request or authorize it; (ii) the information is provided to comply with applicable laws (for example, to comply with a search warrant, subpoena or court order, KYC, anti-money laundry regulations or tax and employment duties), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (iii) the information is provided to our agents, vendors, service providers, companies of the MIE Group Limited, that perform functions on our behalf; (iv) to address emergencies or acts of God; or (v) to address disputes, claims, or to persons demonstrating legal authority to act on your behalf. We may also gather aggregated data about our customers, suppliers and website users and disclose the results of such aggregated (but NOT PERSONALLY IDENTIFIABLE) information to our partners, service providers, principals, advertisers and/or other third parties for marketing or promotional purposes.
The MIE Group Limited website may direct you to social media pages as Facebook, LinkedIn, Twitter and others. If you choose to "like" or “share” information from the MIE Group Limited website through these services, you should review the privacy policy of that service. Please note, if you are a member of a social media site, the interfaces may allow the social media site to connect your site visit to your personal data.
Transferring personal data from the EU to other countries
The MIE Group Limited would transfer your personal data outside the EU only if: (i) you gave your consent; (ii) necessary to perform a contract with you; or (iii) necessary to fulfil a compelling legitimate interest of the MIE Group Limited in a manner that does not outweigh your rights and freedoms. The MIE Group Limited endeavours to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with the MIE Group Limited and the practices described in this Privacy Policy.
Security of your personal data
To help protect the privacy of data and personally identifiable information you transmit through use of this website, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data only to those employees or third parties (processors, government, banks, auditors, etc) who need to know that information in order to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities, and we conduct internal audits to check our methods and procedures. The MIE Group Limited also lessens the risk to your rights and freedoms by minimizing to the strictly necessary the collection and storage of sensitive information about you.
Data storage and retention
Your personal data is stored by the MIE Group Limited on its servers, and on the servers of the cloud-based database management services the MIE Group Limited engages, located in the European Union or any other place these service providers operate. The MIE Group Limited retains data for the duration of the employees’, customers’, suppliers’, visitors’ business relationship with the MIE Group Limited and in some cases the retention period will be subject to applicable laws and regulations. For Job Seekers please see related section. For more information on where and how long your personal data is stored, as well as on your rights of erasure and portability, please contact the MIE Group Limited GDPR designated person at gdpr@fameline.com.cy
Changes and updates to the Privacy Policy
This Privacy Policy and our Terms of Use is expected to change during the conduction of our business. We reserve the right to amend the Privacy Policy and Terms of Use at any time, for any reason, without notice to you, other than the posting of the amended Privacy Policy and Terms of Use at this website. We may e-mail periodic reminders of our notices and terms and conditions but you should check our website frequently to see the current Privacy Policy and Terms of Use that is in effect and any changes that may have been made to it.
Your agreement with this Privacy Policy
By using this website, you agree to the terms and conditions contained in this Privacy Policy and Terms of Use and/or any other agreement that we might have with you. If you do not agree to any of these terms and conditions, you should not use this website or any MIE Group Limited benefits or services. You agree that any dispute over privacy or the terms contained in this Privacy Policy and Terms of Use, or any other agreement we have with you, will be governed by the laws of Cyprus. You also agree to arbitrate such disputes in Limassol, Cyprus where the MIE Group Limited holds its headquarters and to abide by any limitation on damages contained in any agreement we may have with you.
Questions, concerns, requests or complaints
Please contact the MIE Group Limited GDPR designated person at addresses provided above.
COVID-19 DATA PROTECTION GUIDELINES
Our Company via the Emergency Response Team - ERT is using all available resources and planning to continue our activities in a safe and workable manner. Therefore, a number of considerations should be taken into account to guarantee the lawful processing of personal data and in all cases it should be recalled that any measure taken in this context must respect the general principles of law and must not be irreversible. Emergency is a legal condition which may legitimise restrictions of freedoms provided these restrictions are proportionate and limited to the emergency period.
Currently we are operating in shifts which exponentially increased the levels of remote working, these are challenging times and as we are taking all measures to protect our people we must also be vigilant to protect our data and the relevant data subjects.
By processing data we need to consider some important issues:
COVID-19 Data
The COVID-19 Data will include information about individuals from our group or those visiting for whatever reason our premises, this information may be about travel movement specially for the team of engineers, symptoms related to COVID 19, body temperature and any action taken on this respect, i.e. sending people back home, or prohibiting their entry into our offices, or informing about health vulnerability etc. This data is considered sensitive data under GDPR as it refers to the physical health of a natural person and as so, requires special protection.
The GDPR foresees derogations to the prohibition of processing of certain special categories of personal data, such as health data, where collection is necessary for reasons of substantial public interest in the area of public health, where there is the need to protect the vital interests of the data subject as control of an epidemic or pandemic as the current case.
We must keep at all times our employees, staff, collaborators, visitors etc, informed about the purposes of processing (health and safety), the legal basis (public interest and protection of life), the retention period (to be destroyed as soon as feasible); who has access (access is restricted to the ERT). The data subject must also know who to contact in case of retrieving, requesting to delete (when possible), to amend or to stop processing such data. All other general information on processing of personal data is provided at our privacy notice herein.
The information collected shall be minimum and proportionate
The information shall only be used for necessary purposes such as managing the immediate health risk and making decisions as to actions required. The ERT provided guidance on protocol for recommended actions on risk scenarios – including, who will be notified in the event that someone tests positive. In general, only the minimum amount of information shall be collected to comply with the principle of minimization and this information should be available only for those who need to know.
Any subsequent processing for related purposes, such as lessons learnt about planning, management and business continuity matters, shall be carried out with genuinely anonymized data to the extent possible and any unnecessary information shall be deleted and will not be used for any other purpose specially not for any sort of assessment that may be in detriment to the data subject.
We shall not forget that individuals’ privacy is a matter of great importance, but it is not an unlimited right and needs to be balanced against other duties, rights and interests, such as the employer's health and safety obligations, duty of care and responsibility to ensure business resilience and continuity. Good practices, genuine intentions, careful thinking, documentation of the decision-making process and implementation are a must to our Group.
Deletion of data
Test results, health status data shall only be used for the related purposes and retained for the period necessary to identify risk scenarios and to take immediate action. The ERT may retain the data to follow up with those who have tested positive or suffered symptoms to ensure they have appropriate support and know when they should self-isolate and when it is safe to return to the office, retention may also be necessary to comply with legal obligations. If some of this information is generated in hard copy (i.e. visitors' confirmation/forms that they have not been exposed to the virus), these records shall be destroyed, as well as all other related data once the purposes are fulfilled.
Do not compromise security
This information (as with all personal data) shall be processed and retained securely in line with good practice. This also means that guidance and protocols on what should be collected and who gets to see it will be very important and data controller/processors shall not deviate from the protocol.
The processing of such sensitive data is based on the necessity to perform the employment contract (on the assumption that ensuring health and safety is either an express or implied term of the employment agreement), that the processing is necessary to comply with legal obligations (again relating to health and safety) or, in extreme cases, that the processing (e.g. sharing information with a healthcare professional) is necessary for the individual's vital interests. Vital interests are, however, only relevant in cases of an emergency.
Update records of processing
Records shall be kept updated and data subject must have easy access to their own information at all times by a simple request to the ERT at ert@fameline.com.cy.
Sharing data
Any sharing of COVID-19 data must be avoided and will only occur: (i) with authorization or recorded acknowledgement of the data subject, or (ii) if needed to be disclosed for the safety and interest of the data subject in cases of emergency or (iii) if requested by law. If data sharing is necessary on a controller-to-controller basis (for example, with medical services, healthcare providers or public authorities (such as public health organizations), our group with the assistance of our DPO will carry out proportionate due diligence.
In summary
The European Data Protection Authorities (DPA) are taking different approach on the restrictive ways to deal with issues related to the COVID-19 data, in general it is important to know that our group will pursue: (i) to keep people informed of our processing protocols, including any need or legal request for sharing data (ii) collect the minimum necessary data, (iii) expose such data to the minimum number of people, (iv) make sure the data is well protected by technical and organizational measures, (v) delete all data as soon as possible, (vi) not to use the collected data for any other purpose (vii) follow good practices at all times, (viii) to provide easy access to the data subject’s records; and (ix) always to keep records of any required actions involving the data processing and data subjects.
In case there is any question regarding the processing of COVID-19 Data, please do not hesitate in contacting us at the Legal Department d.derlagen@fameline.com.cy
Fameline Holding Group Ltd. together with its subsidiary and affiliate company MIE Group Limited has a moral and ethical responsibility to act with integrity in conducting its business. This duty is owed to the communities in which we operate, and it must be taken seriously. Bribery and corruption hinder economic growth by confounding market principles, and the victims are individuals and businesses that rely on sustainable growth for their physical and social well-being. For this reason, the Company will not countenance bribery or corruption in any form.
In addition to our ethical responsibilities, the Company is subject to laws in all the jurisdictions that we operate that prohibit bribery and corruption and that require that we take certain steps to prevent bribery within the Company itself, and by our business partners. The consequences of any violation of these laws can be severe, including unlimited fines for the Company and imprisonment of the individuals involved and their managers. Moreover, failures to follow applicable laws can result in irreparable damage to the Company’s reputation and a loss of business.
The Company is determined to meet its ethical obligations and to abide by both the spirit and letter of applicable laws wherever it operates. To that end, this Anti-Bribery and Anti-Corruption Policy (the “Policy”) has been implemented.
The Company, through its Head of Compliance, is required to follow the procedures as laid out in this Policy.
The Company has a zero tolerance approach to bribery and corruption and is committed to acting professionally, fairly and with integrity in all its business dealings and relationships, wherever it operates, by implementing and enforcing effective systems to counter corruption and bribery. As such the Company requires all employees, at all times, to act with honesty and integrity and to safeguard the resources of the business in accordance with this Policy.
The Policy includes four individual sections on:
The Management has full authority to implement this Policy within its sphere of responsibility. The measures taken by the Management include:
The Policy applies to:
The Head of Compliance should assess the type of risks involved in the operation of the Company, review and test the Company’s systems and controls, ensure that the Company’s controls are being complied with and that the Company’s systems continue to operate effectively, and update the Policy to ensure it is effective and the Company is compliant.
The Company operate in many jurisdictions, all of which have bribery and anti-corruption laws. There are differences in approach and therefore the Policy is written with the highest and most onerous requirements in mind. In the Company’s view the UK Bribery Act 2010 is the most stringent and we have written the Policy with that Act, and the standards it imposes, in mind.
The Bribery Act 2010 came into force in the UK in July 2011 and consolidates the law, creating four criminal offences:
A bribe includes payments, offers or promises to pay, give or provide anything of value, directly or indirectly, to obtain an improper personal or business advantage and includes small facilitation type payments. The Company prohibits both, the payment, offer and authorization of a bribe as well as the receipt or acceptance of a bribe.
“Anything of value” should be interpreted broadly to include anything (whether monetary or non-monetary) that provides a benefit to the recipient and there is no lower limit. By way of example, a bribe may include a gift, secret commissions or kickbacks, inappropriate or disproportionate remuneration, political contributions, excessive travel and entertainment, offers of employment, or any form of preferential treatment. Please note that this list of examples is not exhaustive.
The Employees and those acting on the Company’s behalf must not:
Where an Employee becomes aware of, or suspects, that bribery has taken place, the following procedures apply:
Every effort will be made to grant anonymity if it is requested, although Employees should be aware that anonymity may be difficult or even impossible to preserve in a small company and if, as a result of investigations, the police are informed or disciplinary action against the wrongdoer is taken. All reports made to the Head of Compliance will be treated in confidence and be fully investigated.
The Company does not condone and will not tolerate bribery or corruption in any form, even if the Employee believes he or she is taking such action for the good of the Company the consequences of non-compliance with the Policy could be severe for the individual involved and the Company as a whole. Bribery and corruption will be considered as acts of gross misconduct and any Employee who breaches the Policy will face disciplinary action, which could result in immediate dismissal for gross misconduct. The Company reserves its right to terminate its contractual relationship with other Third Parties if they or the Company are found to have been in breach of the Policy.
The Policy and relevant guidance will be communicated to all Employees on a regular basis and training will be provided to support this Policy and compliance. Each Employee must acknowledge receipt of the Policy and declare by his/her signature his/her understanding and acceptance of the contents herein. Where it is appropriate to do so, Employees will receive regular updates on the Policy. The Policy will be available at Company’s website to be accessible to Third Party.
If you have any questions regarding this Policy, please contact:
The Company must act with integrity and transparency in all of its business to avoid even the appearance of it being seeking to obtain any improper advantage through over-lavishes hospitality. Such hospitality may be considered unlawful under the UK Bribery Act 2010 and other laws if it is excessive and/or it is made at an inappropriate time, for example in the middle of contract negotiations. The Company does not therefore permit the giving or receiving of gifts, benefits or entertainment that are not reasonably justifiable in all the circumstances and/or not authorized by the Management.
The Policy sets out the Company’s rule on the offering and receiving of gifts, benefits and entertainment. It seeks to ensure that any conflict of interest or the appearance of such, between the self-interest of an Employee and his/her responsibilities to the Company or its clients is avoided or, at the very least, appropriately managed. All client entertaining expenses will, therefore, be declared and closely monitored by the Company.
All Employees of the Company must act in accordance with the terms of the Policy when considering whether to offer or receive gifts, benefits or entertainment. If there is any doubt in relation to it the Head of Compliance must be contacted.
Please not, however, that repeat gifts of this nature are not to be encouraged, particularly when, if taken together over the course of a year, their value exceeds Euro 500.
Breaches of the Policy are a serious matter and may render Employees liable to disciplinary action, up to and including termination of employment.
In many jurisdictions, such breaches might also render an employee liable to prosecution by a law enforcement or regulatory body which might impose significant penalties for the giving or receiving of payments or gifts, benefits or entertainment which are deemed to be improper inducements for investment or other business. Where a clear breach of the law and the Policy has taken place the Company will be obliged to co-operate with the appropriate law enforcement authorities.
In the case of Third Parties or other business partners to whom the Policy also applies, the Company will not hesitate to terminate its relationship with a Third Party or other business partner found to have breached the Policy.
Details of all gifts, benefits or entertainment given or received over Euro 500, including any rejected gifts, should be maintained in a register. As such, all Employees are requested to report such details to the Head of Compliance who will in turn maintain a log in this respect listing such details.
The Head of Compliance will periodically review (at lease annually) the frequency of gifts and entertainment being received and given and where appropriate seek the advice of the Company’s legal advisers where the cumulative monetary value of gifts and entertainment given or received by any individual appears excessive or inappropriate.
This section governs political and charitable donations made by the Company and any Employee acting in a business capacity for and on behalf of the Company.
The Company and the Employees are not permitted, under any circumstances, to make political donations on behalf of the Company.
If you become aware or have reason to suspect that an Employee may have made may intend to make a political donation on behalf of the Company, this must be reported to the Head of Compliance, Employees must not use their position within the Company to coerce or pressure other Employees to make contribution to or support or oppose any political party.
Notwithstanding the above prohibition, Employees remain entitled to participate in the political process in their individual capacity and not as representative of the Company. Any decision to do so is entirely personal and voluntary and is a private matter. In so doing, when engaged in political activities, Employees are expected to do it as private individuals, and at all times must make it clear that their views and actions are their own, and not those of the Company.
It is the general policy of the Company that charitable donations made on behalf of the Company should be made exclusively to charities approved by local authorities, which shall remain recorded at the Company’s files for future reference. In accordance with the Policy, charities with political connections should be avoided at all times.
The Company shall have a yearly approved budget for donations to be distributed only amongst charitable entities which when approaching the Company have the appropriate certification and approval by local authorities. Company’s management will be responsible to deliberate about the grant of the donation and the value to be disbursed. All receipts are to be handed to the accounting department which shall keep records of such expenses.
Charitable donations may not be made on behalf of the Company without express approval of the management.
The Head of Compliance is responsible for keeping track of the budget allocated to charitable donations and should keep a record of all charitable entities which approached the Company as well as the effective donations made to each of them. The Head of Compliance should periodically review this record.
The Company is committed to ensuring that the same, the Employees and Third Parties act properly and in the interests of the Company. This means managing any actual or potential conflicts of interest whilst recognizing the fact that the Employees have interests and affiliations beyond their work for the Company. The Policy sets out the Company’s requirements in respect of potential conflicts of interest and supplements and is in addition to the duly of confidentiality in relation to Company business that all Employees must abide by.
For the purposes of the Policy:
A conflict of interest may arise when an Employee or one of their Close Relatives has, or takes on, an affiliation or outside interest which could be perceived negatively to impact on the Company’s interest.
Examples of potential conflicts of interest include:
Any outside relationship or affiliation that could be perceived to pose a conflict of interest must be submitted in writing to the Head of Compliance. All outside jobs must be declared.
Employees must also disclose in writing to the Head of Compliance, if they or one of their Close Relatives is a Public Official.
The Head of Compliance will evaluate the potential conflict of interest and decide how best to manage it, taking into consideration the particularities of leaving and doing business on a closed environment as Cyprus.
Jobs and affiliations of Close Relatives can create or appear to create a conflict of interest, but our country and moreover the local job market is very small and we must take into consideration, only in exceptional cases where it could create a direct conflict if one of an Employee’s Close Relatives works for the Company, a Third Party or a competitor of the Company, the said Employee must declare this in writing to the Head of Compliance.
All potential conflicts of interest should be evaluated on their merits and their potential impact on the Company’s business. Many outside affiliations will be permissible (e.g. serving as a Trustee to a bona fide charity or a pension trustee) whilst others could have a negative impact on the Company’s business (e.g. an Employee (or one of his/her Close Relatives) also working for a Third Party or a competitor of the Company). In some instances it may be possible to manage the potential conflict (e.g. by removing the relevant Employee from discussions or decisions involving the related Third Party). It is the Employee’s responsibility to ensure that the work of their reported is not prejudiced or perceived to be prejudiced by their outside affiliations. Guidance on managing conflicts of interest can be obtained from the Head of Compliance.
Failure to comply with the Policy is a serious disciplinary offence which can lead to termination of employment or business relations.
Complaints about non-compliant behavior can be made to the most accessible Head of Department/Manager/ Director, or, if there is reason to believe that this will be ineffective, to the Head of Compliance. All complaints will be taken seriously and investigated where appropriate. There must be no retaliation for good faith reporting of violation or participating in the Company’s investigation of a complaint.
I certify that I have read and understood the above conflicts of interest section of the Policy and declare that neither I nor any of my Close Relatives have a conflict of interest. Neither I nor any of my Close Relatives are Public Officials. (Name and Date); OR
I have notified the Head of Compliance in writing of a potential conflict of interest and attach the notification and their response. (Name and Date)
I confirm that I have read and understood the present “Anti-Bribery and Anti-Corruption Policy”.
(Name of Employee) and (Date of Acknowledgement).
Limassol, August 2020
Fameline Holding Group Ltd. together with its subsidiary and affiliate company MIE Group Limited believes that in order to protect its reputation, customers and staff, as well as to meet its legal and regulatory obligations, it is of upmost importance to minimize the risk of being used to facilitate money laundering. For this reason the present Policy was elaborated and for the purposes set forth herein “money laundering” also includes “terrorist financing”. This Policy observes the guidelines offered by the, UK Anti-Laundering Regulation/2007, the Recommendations of the Financial Action Task Force on Money Laundering/1996-2003 (FATF-OECD), the European Directive 5th Anti‑Money Laundering Directive which amendments stemmed from the European Commission’s 2016 Action Plan to tackle the use of the financial system for the funding of criminal activities, terrorist financing and the large‑scale obfuscation of funds, as well as the local Law of the Republic of Cyprus in the Prevention and Suppression of Money Laundering Activities Law 188(1)/2007 and the Law 110(1)/2010 on the Suppression of Terrorism and any future enacted legislation on the matter, regardless the subsequent revision date of this Policy.
The Company’s policy on the prevention of money laundering applies to all countries where the Company operates and to all business activities within those countries. It is clear statement to our staff and regulators regarding the Company’s position on this critical issue.
Despite the “low risk” business classification, encountered in the comprehensive internal audit which the Company has undergone to establish the risk areas and its real potential, the Company decided to execute in writing this Policy to clarify our views and “Control Systems” implemented to mitigate the risk of the occurrence of criminal offenses, and in the unlikely event of that happening, the policy intents to offer sufficient guidance to tackle the problem on an immediate and effective manner.
As an organization committed to the prevention of money laundering, we will:
In principle any doubt regarding a specific situation must be immediately reported to the local manager, who shall bring the issue to the Control Officer, but if/ when necessary the report can also be addressed directly to the Control Officer then in charge, who shall carefully assess the situation and collect further information if/when possible to then contact the relevant regulatory and law enforcement authorities if required. Our Company is committed to and shall co-operate with any lawful request for information made by government or law enforcement agencies during their investigations into money laundering.
Declaration
For avoidance of any doubt in regard to the above-mentioned procedures,
I confirm that I have read and understood the present “Anti-Money Laundering Policy”.
Name: / Date:
Limassol, August 2020
To guarantee a sound commercial practice to Fameline Holding Group Ltd. together with its subsidiary and affiliate company MIE Group Limited, we must comply with laws of various governments and requirements of supra-national organizations, such as the United Nations and Europeans Union. The policy provides our employees, contractors and customers with guidance about the meaning of economic and trade sanctions and how to comply with them. It also outlines the key roles and responsibilities in relation to sanctions. In the jurisdiction where the Company normally carry on its operations, it is mandatory to give effect to United Nations Security Council (UNSC) sanctions, in addition to the compliance with the autonomous sanctions, such as the United States Department of Defense and Trade Control (DDTC), and the European Union- Union’s Common Foreign and Security Policy (CFSP).
Sanctions are tools used by governments, international organizations (such as the United Nations) and supranational bodies (such as the European Union) to: limit the adverse consequences of a situation of international concern (for example, by denying access to military or paramilitary goods, or to goods, technologies or funding that are enabling the pursuit of programs such as the proliferation of weapons of mass destruction);
Sanctions seek to influence those responsible for giving rise to a situation of international concern to modify their behavior (by motivating them to adopt different policies); and to penalize those responsible (for example, by denying access to international travel or to the international financial system). By Principle sanctions are intended to deter a range of activities, which may include providing safe sanctuary for international criminals (such as terrorists), nuclear development and abuses of fundamental human rights.
Sanctions regimes may be subject to frequent and sometimes sudden change. They can also be imposed at any time by any country, international organization or supranational body, and in general the effect is immediate.
The implementation of this policy is supported by a set of procedures which all executives, employees and contractors are to be aware of and receive training appropriate on the relevant issue. Breaches of this policy may lead to disciplinary action, including dismissal, as well as criminal, civil or regulatory consequences if/when applicable.
Under this policy the Company aims to:
To provide leadership, guidance, advice and give direction to promote compliance with the implementation and observance of the present policy, as well as;
To ensure effective reporting, escalation and resolution of sanctions “compliance issues”, via its local managers under the guidance of the Head of Compliance, person whom shall be responsible to collect and process all reports received from the Company’s personnel.
The Head of Compliance shall be Mr. Demetris Hadjigeorgiou as duly appointed by the Board of Directors.
Declaration
For avoidance of any doubt in regard to the above mentioned procedures,
I confirm that I have read and understood the present “Economic and Trade Sanctions Policy”
Name:
Date:
Limassol, August 2020
Fameline Holding Group Ltd. together with its subsidiary and affiliate company MIE Group Limited is committed to the highest standards of openness, probity and accountability.
An important aspect of accountability and transparency is a mechanism to enable staff and other members of the Company to voice concerns in a responsible and effective manner. It is a fundamental term of every contract of employment that an employee will faithfully serve his or her employer and not disclose confidential information about the employer’s affairs. Nevertheless, where an individual discovers information should be disclosed internally without fear of reprisal, and there should be arrangements to enable this to be done independently of line management, although in relatively minor offences the line manager would be the appropriate person to be contacted.
Considering that whistleblowing is an important component of the corporate governance, the Company has endorsed the provisions set out below so as to ensure that no members of staff should feel at a disadvantage or penalized in raising legitimate concerns.
The present Policy shall be subject to periodic review and may be amended from time to time.
This policy, having as its guidelines the UK Public Interest Disclosure Act (1998) is designed to enable employees of the Company to raise concerns internally and at a high level and to disclose information which the individual believes shows malpractice or impropriety. This policy is intended to cover concerns which are in the public interest and may at least initially be investigated separately but might then lead to the invocation of other procedures including disciplinary and/or third party referral if so required. These concerns could include:
The present Policy undertakes to safeguard:
i. Protection
This policy is designed to offer protection to those employees of the Company who disclose such concerns provided the disclosure is made:
ii. Confidentiality
The Company will treat all such disclosures in a confidential and sensitive manner. The identity of the individual making the allegation may be kept confidential so long as it does not hinder or frustrate any investigation. However, the investigation process may reveal the source of the information and the individual making the disclosure may need to provide a statement as part of the evidence required.
iii. Anonymous Allegations
This policy encourages individuals to put their name to any disclosure they make. Concerns expressed anonymously are much less credible, but they may be considered at the discretion of the Company by:
iv. Untrue Allegations
If an individual makes an allegation in good faith, which is not confirmed by subsequent investigation, no action will be taken against that individual. In making a disclosure the individual should exercise due care to ensure the accuracy of the information. If, however, through the internal investigation process an individual is found to have made malicious or vexatious allegations, and particularly if he or she persists with making them, disciplinary action may be taken against that individual, as well as, all legal remedies predicted, if the evidence supporting a law suit for defamation (libel, slander) is confirmed.
On receipt of a complaint of malpractice, the member of staff who receives and takes note of the complaint, Head of Compliance must pass this information as soon as is reasonably possible, to the appropriate designated investigating officer as follows:
Should none of the above routes be suitable or acceptable to the complainant, then the complainant may approach one of the following individuals who have been designated and trained as independent points of contact under this procedure Monitoring Officer. They can advise the complainant on the implications of the legislation and the possible internal and external avenues of complaint open to them:
Ghiwa-Stephanie Mogharbel
Head of Compliance
If there is evidence of criminal activity then the appointed investigating officer should inform the police. The Company will ensure that any internal investigation does not hinder a formal police investigation.
Due to the varied nature of these sorts of complaints, which may involve internal investigators, third parties as legal/auditors bodies and/or the police, it is not possible to lay down precise timescales for such investigations. The investigating officer should ensure that the investigations are undertaken as quickly as possible without affecting the quality and depth of those investigations.
The investigating officer, should as soon as practically possible, send a written acknowledgement of the concern to the complainant and thereafter report back to them in writing the outcome of the investigation and on the action that is proposed. If the investigation is a prolonged one, the investigating officer should keep the complainant informed, in writing, as to the progress of the investigation and when possible as to when it is likely to be concluded.
All responses to the complainant should be in writing and sent to their home address.
The investigating officer should follow these steps:
If the complainant is not satisfied that their concern is being properly dealt with by the investigating officer, they have the right to raise it in confidence with the Monitoring Officer, or one of the designated persons described above.
If the investigation finds the allegations unsubstantiated and all internal procedures have been exhausted, but the complainant is not satisfied with the outcome of the investigation, the Company recognizes the lawful rights of employees and ex-employees to make disclosures to prescribed persons (such as the Health and Safety Executive, the Auditors of Q&S Commission) or, where justified, elsewhere, provided the Company is informed in advance of the reasons for the complainant dissatisfaction.
The Head of Compliance has overall responsibility for the maintenance and operation of this policy, and shall keep records of all raised concerns and their outcome.
Declaration
For avoidance of any doubt in regard to the above mentioned procedures,
I confirm that I have read and understood the present “Whistleblowing Policy”
Name: Date:
Limassol, August 2020
Fameline Holding Group Ltd. is a Cyprus based company which through its subsidiary and affiliate company, MIE Group Limited is dedicated to the provision of supplies and management services worldwide for oilfields, shipping industry, digital and satellite communication and health care. The Company activities are performed in a safe, healthy and environmentally friendly manner.
Respect for human rights is an integral part of our corporate culture. We respect human rights and therefore we are committed to support the protection of these through our Human Rights Policy, of which the fundament is the Universal Declaration of Human Rights of the United Nations (UNO). All business activities are guided by the articles of UNO.
The Company is committed to raise the awareness of its employees about human rights related issues and encourage them to safeguard their protection.
The following emphasises Human Rights issues which are most relevant for the Company.
Integrity and mutual respect are important values to the Company. The Company aims to create equal opportunities for all employees regardless of personal background, race, caste, gender, national and social background, marital status, age, physical or health condition, sexual orientation, religion, political opinion, or any other personal characteristic or status.
We believe that a working environment that is characterized by equal opportunities and inclusion is vital for sustaining the satisfaction of our employees as well as our acceptance and recognition as a responsible product and service provider. The Company will treat all individuals equal considering the responsibilities and duties of their position during their recruitment, compensation, benefits, training, promotion, rotation or termination.
The Company will not tolerate any form (physical or verbal) of sexual harassment, intimidation and discrimination on the basis of race, caste, gender, national and social background, marital status, age, physical or health condition, sexual orientation, religion, political opinion, or any other personal characteristic or status.
The Company is an employer who cares for the health, safety and well-being of its staff. Operational safety and health protection are significant in our business. We provide our employees with a safe and healthy workplace in compliance will applicable local and national laws and regulations.
Safety is the responsibility of everyone; therefore, every employee shall help in identifying, evaluating and eliminating any kind of risk to the working place.
The Company aims to achieving a positive safety culture to its employees, suppliers and contractors.
The Company does not accept any form of child labour according to the International Labour Organisation (ILO) Conventions, nor tolerates forced or involuntary labour of any kind corresponding to the ILO principles. The company shall adhere to the all national laws and regulations regarding child labour.
The Company is committed to protecting the rights, privacy and personal data of past, present and prospective customers. Client’s information is collected and used fairly, stored safely and securely and only disclosed in a way that is consistent with applicable laws. (Further details at our Privacy Notice).
The Company also wants its suppliers and subcontractors to uphold the standards set out in this policy wherever they are located. The Company expects that all suppliers and subcontractors adhere to local laws and regulations, to the articles of UNO and the core standards of ILO.
This policy statement is systematically reviewed and continuously improved by the top management in order to assure a suitable implementation which the Company’s management processes and procedures.
The Company ensures that this policy is communicated to all employees and provides appropriate training with regard to the impacts the business can have in order to increase their ability to protect human rights and related issues. We encourage our employees to contact the CEO to address any concerns about the effective implementation and corresponding enforcement of this policy.
Limassol, August 2020
Fameline Holding Group Ltd, together with its subsidiary and affiliate company MIE Group Limited hereby states that when providing services and/or products to our customers, by our own companies or as agents of manufacturers engaged within our network, is committed to use or to confirm that it is used in all confirmed orders asbestos free materials, in the terms of the applicable local laws and the EC 1907/2006 the REACH Regulation - Annex XVII session 6 and any future law or regulation implemented by relevant authorities and hereby incorporated by reference, regardless the date of revision of this Declaration.
Limassol, August 2020
This Code of Conduct is principally designed to communicate our business values to our employees, so that they may be a positive force within our day-to-day interactions, aiming to ensure the good performance and the effective application of the most honorable commercial practices in relation with our clients, collaborators, service providers, employees, and other persons, be that public or private which come in contact with our organization within the territory of registry, as well as worldwide, it is to be acknowledged that the reputation and integrity of Fameline Holding Group Ltd. together with its subsidiary and affiliate company MIE Group Limited are valuable assets that are vital to the Company’s conduct of its business. Respect and cooperation are fundamental to the success of the organization's community.
The Company is committed to providing a work environment that is free of any form of sexual, physical or non-physical harassment and to ensuring that each one of its members is treated with fairness and dignity. Accordingly, any discriminatory practice based on race, colour, sec sexual preference, age, religion, ethnic or national origin, disability or any other unlawful basis will not be tolerated.
This code of conduct applies to all directors, officers, and employees of the Company worldwide. Although this Code of Conduct does not cover every issue that may arise, it is intended to establish guidelines to which we can refer in situations where the proper course of conduct may not seem clear, offering mechanisms for employees to report unethical conduct, and foster among co-workers a culture of high principles, honesty and accountability. Dishonest or unethical conduct or conduct that is illegal will constitute a violation of this Code, regardless of whether such conduct is specifically referenced herein.
The Company’s Board of Directors (the “Board”) is ultimately responsible for the implementation of the Code of Conduct. The Board designated Mr. Demetris Hadjigeorgiou as the “Compliance Officer” for the implementation and administration of the Code.
Employees should feel free to direct questions to the Compliance Officer. In addition, employees who observe, learn of, or, in good faith, suspect a violation of the Code, must immediately report the violation to the Compliance Officer, or another member of the Company’s senior management, employees who report violations or suspected violations in good faith will not be subject to retaliation of any kind.
Reported violations will be investigated and addressed promptly and will be treated confidentially to the possible extent.
All employees will receive a copy of the Code and will be asked to certify that he/she is in full compliance with the Code of Conduct and related policy statements.
A violation of the Code of Conduct may result in disciplinary action, including termination of employment and any other legal remedies which may be applicable at the time.
The Company and its employees worldwide must comply with every local, state, federal, national, and international laws and regulations that applies to the Company’s business and to refrain from engaging in any illegal activity or conduct of any kind. If employee is unsure whether a particular legal provision is applicable or how it should be interpreted, he/she should consult the Compliance Officer. A variety of laws apply to the Company and its operations, and some carry criminal penalties. These laws include but are not limited to banking regulations, securities laws, and state laws relating to duties owed by corporate directors and officers. Some examples of criminal violations of the law comprise: stealing, embezzling, misapplying corporate or bank funds, using threats, physical force or other unauthorized means to collect money; making a payment for an expressed purpose on the Company’s behalf to an individual who intends to use it for a different purpose; or making payments, whether corporate or personal, of cash or other items of value that are intended to influence the judgment or actions of political candidates, government officials or businesses in connection with any of the Company’s activities as described in the Company’s “Anti-Bribery and Corruption Policy” which shall be used as a guideline to the relevant principles and procedures.
The Company will report all suspected criminal violations to the appropriate authorities for possible prosecution, and will investigate, address and report, as appropriate, non-criminal violations.
The Company’s Records must be accurate at all times and circumstances. The books, records, files and statements of the Company must faithfully reflect the entirety of the Company’s assets and liabilities, as well as of its operations, transactions and any other items related to its business, without omission or concealment of any kind, in accordance with applicable standards and regulations. Employees have a duty to report to their supervisor any suspected false or misleading statements, documents or records made by any employees or directors in the Company. All such reports will be directed to the Compliance Officer and will be treated in confidence.
Ignorance of the law is generally not considered a valid defense when an infraction is committed, regardless of the jurisdiction where the Company is operating.
This subject shall be primarily governed by Section II of Company’s “Anti-Bribery and Corruption Policy” but in general lines, the Relationships should be conducted ethically and within the law. Unlawful or unethical payments should be neither made nor received, directly or indirectly regardless of the amount and gifts should not be given or accepted if they could influence a decision or be considered extravagant. Similarly, entertainment should not be extended or received if it could be seen as extravagant or unduly frequent and all spending on gifts should be properly authorized and recorded. No employee or any member of his or her immediate family should accept gifts, entertainment, trips, discounts, loans, commissions or other favours from outside companies or individuals doing or seeking business with the Company. If in doubt whether the gift or entertainment is appropriate, the matter should be raised with management and/or Compliance Officer. In general, gifts of material value either offered or received should be declared to the Company. The Company will not work with companies who offer or request excessive or improper inducements.
Employees have an obligation to inform their supervisor of any business or financial interests that could be seen as conflicting or possibly conflicting with the performance of the Company duties. If the supervisor considers that such a conflict of interest exists or could exist, he/she is to take the steps that are warranted in the circumstances. Any behavior that deviates from this Code should be reported immediately to the Compliance Officer.
Generally speaking, a conflict may occur where an employee or a family member receives a gift, a unique advantage, or an improper personal benefit as a result of the employee’s position at the Company. Employees must keep the foregoing general principle in mind in evaluating both their own conduct and that of others and employees must feel free to ask to the “Compliance Officer” in case it is in doubt in relation with the aforementioned events or any other event where the conflict of interests could be identified. Conflict of Interests may also occur in cases as: (i) Outside Activities & Employment: Any outside activity, should not significantly encroach on the time and attention employees devote to their corporate duties, should not adversely affect the quality or quantity of their work, and should not make use of corporate equipment, facilities, or supplies, or imply (without the Company’s approval) the Company’s sponsorship or support. Employees are prohibited from taking part in any outside employment without the Company’s prior approval. (ii) Civic and Political Activities & Employment: Employees are encouraged to participate in civic, charitable or political activities so long as such participation does not encroach on the time and attention they are expected to devote to their Company-related duties. Such activities are to be conducted in a manner that does not involve the Company or its assets or facilities, and does not create an appearance of Company involvement or endorsement. (iii) Loans to Employees: The Company will not make loans or extend credit guarantees to or for the personal benefit of public officers, except as permitted by law. Loans or guarantees may be extended to employees only with Company approval. Other provisions on this matter shall be found at the Section IV of the Company’s “Anti-Bribery and Corruption Policy” document which shall prevail in case of conflict with the present clause.
The Company’s prosperity is founded on customer satisfaction and on broad commercial trust. The Company expects its employees and members to preserve the quality of our customer relations by maintaining business relationships that are based on integrity, fairness and mutual respect. Only clear, concrete, pertinent and honest information is to be given to customers, suppliers, and collaborators in general. We must be careful to avoid making any statement to a customer or a collaborator that could be misinterpreted. No employee may take unfair advantage of anyone through manipulation, misrepresentation, inappropriate threats, fraud, abuse of confidential information, or other related conduct.
Those general rules are to be observed by all parts involved in the Company’s operations and activities. (i) Comply with all Environmental Protection rules and requirements. (ii) Reduce the consumption of electricity by switching off unnecessary lights, equipment and machinery. (iii) Reduce the consumption of paper by double side printing, electronic archiving and reducing photocopying. (iv) Reduce the consumption of water by maximizing its use (v) Reduce the waste production by proper segregation and disposal of office wastes.
Employees must not misuse property or abuse facilities belonging to the Company. Assets, such as information, materials, supplies, time, intellectual property, facilities, software, and other assets owned or leased by the Company, or that are otherwise in the Company’s possession, may be used only for legitimate business purposes. The personal use of Company assets, without Company approval, is prohibited.
Employees should observe the confidentiality of information that they acquire by virtue of their positions at the Company, including information concerning customers, suppliers, competitors and other employees, as well as, to strictly observe the personal right to privacy of individuals by any means of communication, except where disclosure is approved by the Company or otherwise legally mandated.
All financial information, are to be considered strictly confidential, except where its disclosure is approved by the Company, or when it has been publicly available in a periodic or special report for at least two business days. All officers and/or employees who participate in the preparation of any part of the Company’s financial statements must act with honesty and integrity, avoiding violations of the Code, including actual or apparent conflicts of interest with the Company in personal and professional relationships.
The present Code, the Company “Anti-Bribery and Corruption Policy” as well as all other future applicable Policies on business conduct and corporate practices must be complied with at all times by those employed by or acting for the Company. Our dealings and relationships should always be such that our domestic, as well as international reputation would not incur damage. Therefore there is a moral responsibility to officers, employees and the Company to bring to management and/or Compliance Officer’s attention any matter which may cause concern.
The present Code may be revised from time to time according to the needs and questions which may arise in the due course of the Company business conduction.
Declaration
I confirm that I have read and understood the contents of the present “Code of Business, Ethics & Conduct”.
Name: / Date
Limassol, August 2020